Success case Orange
How much am I paying per month? From which day to which day does my bill arrive? How do I know which services I have in force?
In Orange they had it clear. The key to achieving customer satisfaction (more than 20 million in Spain), was to inform them in a personalized way of everything they had hired ... And that's what we did!
Thanks to the Snippet technology, we designed a template with all the existing variables: number of lines of each person, types of rates, billing dates, additional services ...
In total, more than 4.677.785.600 possible combinations. Or what is the same, a unique video that we create and send to each user, and that allowed us not only to qualify their data, but to encourage the download of the App "Mi Orange"